FAQ

If a product or size is out of stock, you can get in contact with us via email (sales@loungeyard.com) or give us a call @ +1-909-443-2218

We'll give you an update as to when that product will be back in stock.

Usually, we receive products back in stock quickly. Be sure to reach out!

If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. 

Not all orders are available for return once they have shipped.
We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return.

This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product. 

Not yet! Currently, we only ship within the United States.

If you're in the United States, and cannot process an order, be sure to reach out to us via email & we'll get it sorted.

sales@loungeyard.com

You’ll receive a shipping confirmation email that includes your tracking number once your order has been sent out.

Please note that tracking links generally need 48-72 business hours to appear in the system.

We absolutely love answering any questions our customers have, no matter how sophisticated!

Even if you need suggestions, our team is highly educated on all of our products and we'd love to help you create your backyard paradise.

Give us a call @ +1-(909)-443-2118)

Or email us @ sales@loungeyard.com

We pride ourselves on very fast shipping!

Typically our products take 5-15 business days to arrive at your doorstep!