Good to know before you order

Standard shipping is free on every order to the 48 contiguous United States. There is no minimum order value.

We currently deliver to the 48 contiguous U.S. states. Alaska, Hawaii, Puerto Rico, the Virgin Islands and Guam are not included. We do not currently offer delivery outside this area.

Order processing typically takes 1–3 business days.

Standard delivery typically takes 8–12 business days after dispatch. This delivery estimate starts when your order ships, rather than when you place it.

These are estimated timeframes. Larger items may require additional transit time; check the product page for any stated exceptions. Carrier disruptions, busy periods, weather or an incorrect address can affect delivery.

When your order ships, we email you a tracking number and tracking link. Tracking information can take 24–48 hours to activate after dispatch. Check your spam or promotions folder if you cannot find the email.

Check the latest update through your tracking link, then contact us with your order number if the estimated delivery date has passed or you need help. For a shipment that appears missing, contact us within 7 days of the expected delivery date so we can investigate with the carrier.

Email contact@loungeyard.com as soon as possible with your order number and the change you need. Address changes and cancellations cannot be guaranteed once an order has been dispatched.

Eligible items may be returned within 30 days of delivery. Items must be unused, in the same condition you received them, and in their original packaging with all parts, hardware and accessories.

Clearly marked clearance or final-sale items, gift cards, and items used, assembled beyond inspection or damaged after delivery are not returnable. Review any return information on the product page and the full return policy before ordering.

Email contact@loungeyard.com with your order number and reason for return. Our team will confirm eligibility and send the return instructions. Please wait for those instructions before sending anything back.

We cover return shipping when the item is defective, damaged or incorrect because of our error. For change-of-mind or other non-defective returns, you are responsible for return shipping costs. Any original shipping charges are non-refundable.

Once we receive and inspect your return, we will notify you whether it is approved. Approved refunds are issued to the original payment method, typically within 10–15 business days. Your bank or card provider may need additional time to show the refund on your statement.

Email contact@loungeyard.com within 7 days of delivery with your order number and photos of the item and packaging. We will arrange a replacement, repair or full refund at no cost to you. Please keep the packaging while we review your request.

The fastest way to get a different item is to return your eligible purchase for a refund and place a new order. Contact us if you need help before starting the return.

Check the product description, measurements and available options before adding the item to your cart. Select the color, size or configuration you want, and confirm it in your order summary. If a measurement or compatibility detail is unclear, contact us with the product name before ordering.

Included components and accessories vary by product and selected option. Use the product description for the listed contents; items shown for styling or demonstration are not necessarily included. Contact us if you need to confirm a specific part or accessory.

Refer to the individual product description and any instructions supplied with the item. Materials, care methods, assembly requirements, power requirements and compatibility vary by product. Contact us before purchasing if an essential specification is not listed.

Our Terms of Service state that orders include a 1-year limited warranty. For coverage details or help with a fault, email contact@loungeyard.com with the product name or order number and details of the issue.

Read the terms of service

The payment options available for your order are displayed at checkout. Choose from the methods shown for your device, location and order.

Prices are listed and charged in U.S. dollars unless otherwise stated at checkout. Applicable sales tax is calculated using your shipping destination and shown before you confirm the order. Review your final order total before paying.

Payment is completed through the store's encrypted Shopify checkout. Lounge Yard does not see or store your full card details. If a payment is declined, check your payment and billing details or try another method shown at checkout.